At Speakazen.com, we are committed to protecting and respecting your privacy. This policy outlines how we collect, process, protect, and store your personal data in full compliance with UK GDPR standards.
1. Data Protection (UK GDPR Compliance)
- Data We Collect: Speakazen.com collects names, email addresses, billing details (processed securely by Stripe), and any speech materials or video notes uploaded by the user.
- Lawful Basis for Processing: We process data under the legal basis of Contractual Necessity (to deliver the coaching you paid for) and Legitimate Interest (to send booking reminders and improve our services).
- Data Retention: Personal data and session notes are kept only as long as necessary to service your account or to comply with UK tax laws (usually 6 years for financial records).
- Your Rights: Under UK GDPR, clients have the right to request a copy of their data, ask for corrections, or request data deletion ("the right to be forgotten").
2. Third-Party Data Sharing
- Stripe Payment Processing: Speakazen.com does not store credit card details on its servers. All financial data is sent directly to Stripe, which complies with strict PCI-DSS security standards.
- Video Platforms: Live sessions are hosted via secure third-party video software. We do not sell, rent, or trade client personal data to any external marketing companies.
3. Cookie Policy
- Essential Cookies: These are mandatory cookies required to keep users logged into the Speakazen dashboard and to ensure the Stripe payment checkout functions securely. They cannot be turned off.
- Analytics Cookies: Optional cookies (like Google Analytics) used to see how visitors interact with Speakazen.com so we can improve site navigation. These require explicit user consent via a cookie banner before loading.
- How to Manage: You can block or delete cookies through your browser settings, though doing so may break dashboard functionalities.
4. Data Security & Storage
- UK/EEA Data Storage: Data is stored securely on encrypted servers. If data is transferred outside the UK/EEA (for example, to US-based software servers like Zoom or Stripe), it is protected by Standard Contractual Clauses (SCCs) to ensure equivalent safety.
