Frequently Asked Questions

Quick answers to help you get started with your coaching journey.

Booking & Sessions

Once your payment is processed via Stripe, you will receive an automated link to our online calendar to choose dates and times that work for you.

You can change your session time through the portal up to 24 hours before your appointment. Changes made with less than 24 hours' notice will result in the session being forfeited.

All sessions and packages must be booked and completed within 6 months of your purchase date, after which they expire.

Payments & Refunds

We accept all major credit and debit cards (Visa, Mastercard, American Express) securely processed via Stripe.

Speakazen.com operates a strict no-refund policy. All sales are final. Because digital access and scheduling slots are granted immediately upon purchase, we do not offer partial or full refunds for unused sessions or packages.

No. Your purchase grants a single, non-transferable license for your personal use only. Accounts and sessions cannot be shared or transferred.

Technology & Setup

You will need a reliable, high-speed internet connection, a functional webcam, and a clear microphone. A quiet, private room free from distractions is also required.

If the technical issue is on our end, we will gladly reschedule the lost time. If the connection drop happens on your end, the remaining time for that session will unfortunately be lost.

No. To protect proprietary coaching frameworks and privacy, clients are strictly prohibited from recording, screen-capturing, or broadcasting any live sessions.

Results, Content & Security

While our frameworks are proven to build skills and confidence, public speaking success depends entirely on your personal practice and implementation. Speakazen does not guarantee specific performance or career outcomes.

Absolutely. We maintain strict professional confidentiality. Any speeches, presentation slides, or business ideas you share during your private sessions will never be disclosed to third parties.

Speakazen.com is fully compliant with UK GDPR. We never store your credit card details; all payments are handled securely by Stripe, a world-leading, PCI-compliant payment gateway. Any personal information or session notes you share are encrypted and stored safely, and we never sell your data to third parties.